Booking and payment
An advance payment is required to confirm a booking; the amount depends on the service and how far away the start date is.
Full advance payment is mandatory for special train journeys and for hotels or resorts in peak periods (Christmas, New Year and the Gangasagar Mela). Overseas clients can pay by wire transfer.
Cancellation charges
Cancellations must be sent in writing to contact@gangasagarecotourism.com. The charge depends on how long before arrival you cancel:
| Time before arrival | Charge (% of tour cost) |
|---|---|
| Within 120 hours (5 days) | 100% |
| 121–360 hours (6–15 days) | 30% |
| 361–720 hours (16–30 days) | 20% |
| More than 721 hours (30+ days) | 15% |
Approved refunds are paid to your bank account within 4 to 5 working days.
Peak travel period
Payments for travel between 20 December and 17 January (Christmas, New Year and Gangasagar Mela) are non-refundable.
Force majeure
If a tour or part of it cannot run because of force majeure, we are not responsible for giving a refund.
Our role and limits
- Government increases in monument or museum fees, taxes, fuel or guide charges after pricing is finalised are billed to the client.
- We act as an agent for hotels, airlines, transporters, railways and other providers; their own terms also apply.
- We may change an itinerary for your safety, comfort or well-being, and rates may change as provider prices change.
- We are not liable for delay, loss or injury caused by natural hazards, cancelled flights, accidents, breakdowns, weather, sickness, political closures or other unforeseen events, or for costs from landslides, road blocks and bad weather.
- We do not provide insurance; please arrange your own travel insurance.
- Baggage and personal property are your responsibility at all times.
Questions about this policy?
Write to contact@gangasagarecotourism.com or message us on WhatsApp.