Information we collect
- Booking details – name, address, phone, email, payment details, guest names and stay preferences.
- Optional account details if you create an account.
- Website and device information – IP address, browser, operating system, language and pages viewed; on mobile, device identifiers and location.
How we use it
- To complete and manage your booking and give 24/7 customer service.
- To send booking-related messages and invite guest reviews.
- For marketing (you can opt out), market research with consent, fraud prevention and analytics to improve our services.
Sharing
We share data with the hotel or service provider you book, service providers working under confidentiality agreements, partner websites and business partners. Social-media plug-ins and sign-in options can share profile information with the social-media provider. Guest reviews may be shown publicly, with an optional screen name.
Cookies
- Technical – needed for the site and accounts to work.
- Functional – remember preferences such as language.
- Analytics – show how the site is used (for example Google Analytics).
- Commercial – retargeting adverts on other sites.
- Some cookies last up to five years; you can delete them in your browser settings. Small tracking images (web beacons) may be used to measure ad conversions and traffic.
Security
We use reasonable safeguards and limit access to authorised staff. Card details needed for a reservation are kept for up to 10 days and then deleted or hashed for fraud detection, unless you save them in an account.
Children
Our services are not directed at anyone under 18; use requires parental or guardian consent. Information from minors may be deleted.
Your rights
You can ask for a copy of your personal data, a correction or deletion by emailing contact@gangasagarecotourism.com. Some data may be kept for legal or administrative reasons.